Does Verizon Fios Charge an Early Termination Fee?
Current Fios plans are contract-free — no ETF applies for standard cancellation. Older 2-year agreement plans (increasingly rare) may still carry a prorated fee; check My Fios app under Account > Plan Details to confirm your specific agreement status.
Step-by-Step Cancellation
- Confirm your agreement status in the app before calling.
- Call to cancel — Verizon requires a phone call or in-person visit for full cancellation, not app/chat alone.
- Expect a retention offer — decline clearly if you've already decided.
- Get written confirmation of your final service date.
- Return the router within 30 days via prepaid UPS shipping label (mailed automatically after cancellation) or an authorized UPS Store.
Avoiding the Unreturned Equipment Fee
Even though the Fios Router is included at no rental charge, it remains Verizon property. Missing the 30-day return window triggers an unreturned equipment fee — typically $150-200 for the router, more if a mesh extender is also unreturned. Keep the UPS tracking confirmation until your final statement confirms the return.
Timing Your Cancellation
Fios bills in advance like most ISPs. Schedule cancellation as close as possible to your billing renewal date to avoid paying for a period of service you won't use.