Does Cox Charge an Early Termination Fee?
StraightUp Internet has no contract and no ETF, ever. Standard promotional plans on a 1-2 year agreement carry an ETF, typically prorated at $10-15 per remaining month.
Step-by-Step Cancellation
- Check your agreement status in the Cox app under Account > Bill > Agreement Details.
- Call to cancel — like most major cable ISPs, Cox generally requires a phone call rather than app/chat cancellation.
- Expect a retention offer — have a clear answer ready if you want to decline it.
- Get written confirmation of the final service date and any waived fees discussed on the call.
- Return equipment within 10 days to a Cox Solutions Store or authorized UPS Store drop-off to avoid an unreturned equipment fee (typically $100-200 per device).
Timing to Avoid Paying for Unused Days
Cox bills in advance. Time your cancellation close to your renewal date where possible — cancelling right after a new billing cycle starts means paying for a period you won't fully use in most cases.
What Counts as Returnable Equipment
- Panoramic WiFi gateway and any rented Pods — always return.
- Cox-provided cables and remotes (if bundled with TV) — check your account for the full list.
- Your own purchased modem — never return.