Does Xfinity Charge an Early Termination Fee?
Most current Xfinity internet plans are no-contract, month-to-month — meaning there's no early termination fee for internet-only service. The fee still applies if you're on an older 1-2 year agreement (common with bundled TV or older promotions), where the ETF is typically $10-15 for each remaining month, capped around $230.
Step-by-Step Cancellation
- Check your contract status in the Xfinity app under Account > Agreement Details before calling — this tells you if an ETF even applies.
- Call to cancel rather than using chat — cancellation specifically requires a phone call or in-store visit in most markets; you cannot fully cancel through chat or the app.
- Expect a retention offer. Comcast's retention team will almost always offer a discount to stay — decline clearly and firmly if you've already decided.
- Get a confirmation number and the exact final service date in writing (email or text confirmation).
- Return equipment within 10 days to a UPS Store (free, no box needed — they handle packaging) or Xfinity retail location. Unreturned equipment triggers a $110-160 unreturned equipment fee per device.
Timing Your Cancellation to Avoid a Partial Month Charge
Xfinity bills in advance, not arrears. Cancelling mid-cycle doesn't refund the unused days on most plans — schedule your cancellation date as close as possible to your actual billing renewal date to avoid paying for service you won't use.
What Counts as "Equipment" You Must Return
- xFi Gateway / rented modem-router — always return.
- Any rented WiFi extenders (xFi Pods) — always return.
- Your own purchased modem/router — keep, never return.
Check your final bill roughly 30 days after cancellation to confirm equipment was logged as returned — billing errors on this specific step are the most common post-cancellation complaint we've tracked.