Does AT&T Fiber Charge an Early Termination Fee?
Current AT&T Fiber plans are no-contract — there's no ETF for cancelling internet-only fiber service. Older plans or bundled promotions signed under a prior contract structure may still carry a fee; check your account agreement to confirm.
Step-by-Step Cancellation
- Confirm your plan is no-contract in the Smart Home Manager app under Account > Agreement Details.
- Call to cancel — AT&T requires a phone call for full account cancellation.
- Expect a retention offer — AT&T's retention team frequently offers a discounted rate; decline clearly if you've decided.
- Get a confirmation number and final service date in writing.
- Return the gateway within 21 days to any UPS Store — no box or label needed, they handle it under AT&T's return program.
Avoiding an Unreturned Equipment Fee
The BGW gateway must be returned even though it was provided at no monthly rental charge — AT&T still owns the hardware. Failing to return it within the window triggers a fee typically between $150-250 depending on the gateway model. Keep your UPS drop-off receipt as proof until your final bill confirms the return was processed.